Truemed FAQ
How much can I save with Truemed?
When you use your HSA or FSA card, you’re paying with pre-tax dollars, which can reduce your overall cost depending on your individual tax rate. On average, customers save around 30%.*. This isn’t a discount applied at checkout. You’ll pay the full p
I don’t have an HSA/FSA account—can I still use Truemed?
Truemed is available to customers with active HSA or FSA accounts. If you’re interested in using these benefits, check with your employer or benefits provider to see if you’re eligible to enroll. Most plans have specific enrollment periods during the
I don’t see the Truemed option at checkout
If Truemed isn’t showing at checkout, a few things could be causing it:. If you’re still not seeing it, try refreshing your cart or starting a new checkout session. If you’re checking out on our site and believe your item should be eligible, you can
Where is my Letter of Medical Necessity?
After completing the clinical intake form, your Letter of Medical Necessity will be available in your Truemed dashboard. Most letters are issued within a few hours, but it can take up to 1–2 business days. If you haven’t received it yet:. Still need
Why wasn’t I approved?
Not all customers will qualify. Eligibility is determined by an independent clinician based on the health information provided during your intake with Truemed. For questions about your outcome, please contact [email protected].
My HSA/FSA card was declined
Card declines are typically related to your HSA/FSA account. You may want to:. You can also complete your purchase using a regular card and submit for reimbursement with your Letter of Medical Necessity and receipt if eligible. If the issue persists,
Why is only part of my order eligible?
Some items in your order may qualify for HSA/FSA use, while others do not. Truemed identifies which items in your cart are eligible. Your Letter of Medical Necessity and receipt will show which items can be submitted for reimbursement. Eligible items
Can I split my payment between my HSA/FSA card and a regular credit card?
Yes. You can use Truemed’s Split Pay feature to divide your purchase between your HSA/FSA card and a regular card. This can be helpful if:
How do I get reimbursed?
If you paid with a regular card, you can submit your Letter of Medical Necessity and receipt to your HSA/FSA administrator for reimbursement. Each provider has a slightly different process, but it typically involves uploading your documents through t