Check our FAQ page for immediate answers to questions about product features, use and care, and returns. 

Hours of Operation: Monday - Friday, 8:00am - 5:00pm PST. We are closed on major holidays.

Email: info@manduka.com
Wholesale inquiries: wholesale@manduka.com

For the most immediate assistance during our regular business hours, M-F, 8am-3pm Pacific Time, please give our Customer Care Team a call.

Manduka US

Manduka | Help Center

Which payment methods does Manduka accept?

Is it possible to place an order over the phone?

I used Afterpay for my order, and I have a question about my payments. What do I do?

Why was my purchase declined?

Can I cancel my order?

Can Manduka cancel my order?

What if I need to change something on my order?

How do I know if my order went through correctly?

I did not receive an order confirmation, what should I do?

Can I add something to my order?

Can I change the color or size of an item I just ordered?

Do you offer tax-free purchases?

How do I check the status of my order?

How do I unsubscribe from your newsletter and texts?

Can I change payment methods on my order?

Does Manduka Offer Gift Receipts?

Is it possible to split payments?

Ordering

Domestic Orders

International Orders

My shipping address is incorrect, how do I change it?

Where does Manduka US ship?

My country is not listed during checkout, what do I do?

My order qualified for free shipping, why do I see additional shipping costs at checkout?

How long does it take for my order to ship?

I have not received my order yet, what do I do?

How long will it take to receive my order?

How do I track my package?

My package has been redirected back to Manduka, what do I do?

Is Manduka responsible for lost/stolen/mis-delivered packages?

There is an item missing from my delivery, what should I do?

I received an incorrect item in my order, what should I do?

I haven’t received my PRO™ XL Yoga and Exercise Mat with the rest of my order. What do I do?

Shipping

What is Manduka's Return Policy?

What is Manduka's Apparel Return Policy?

How are Canadian returns handled?

How are other International Returns Handled?

Does Manduka offer free returns?

Can I exchange a product from my order?

How long does the refund process take?

Will I be charged for return shipping?

Will I be refunded for the outbound shipping charges for my order?

Is it possible to return a Manduka product purchased from Amazon or another retailer?

What is Manduka's price adjustment policy?

I have decided to return my mat, but I no longer have the original box. How do I ship it?

How do I start a return?

What is your return window?

Are there any return fees?

Do you offer exchanges?

How will I receive my refund?

I have used my mat. Is it eligible for return?

What items are not eligible for return?

Why don’t I see my item in the returns portal?

What happens after I submit my return?

What happens if my return does not meet the requirements?

What if I received a defective or damaged item?

Do you accept international returns?

Can I return an item purchased from another retailer?

Can I return a used item?

Do I need the original packaging and tags?

Why was my refund less than expected?

What if I miss the 30-day return window?

Returns

HOW DO I CANCEL MY ORDER?

Where does Manduka Canada ship?

My Package has been redirected to Manduka, what do I do?

Does my Teacher PROgram order qualify for free shipping?

Manduka CA

How do I reach Manduka?

Where do I find Manduka retailers near me?

When can I expect a response to my email inquiry?

I would prefer to speak with someone instead of emailing, how can I call customer care?

Contact Us

Does Manduka sell gift cards?

Gift card terms and conditions

How do I use my gift card?

Will my gift card expire?

How do I check the balance on my gift card?

What can I use gift card on?

I lost my gift card, what should I do?

Can I return a product I purchased with my gift card?

I returned an item purchased with a gift card. How will I be refunded?

Can I use my gift card on any Manduka website: Manduka US, Manduka Canada, or Manduka EU?

Can I use my gift card in combination with the discount code my teacher gave me?

I have a wholesale account with Manduka, and my gift card is not working when I try to check out. How can I use my gift card?

I'm part of the Manduka Teacher Program, and my gift card is not working when I try to check out. How can I use my gift card?

Can I return the gift card I purchased/received for a cash refund?

I've changed my mind about using a gift card, can I return my gift card for a refund?

Can I use a coupon code I received to purchase a gift card at a discounted price?

Gift Cards

Teacher Discount Terms & Conditions

How do I apply for the Manduka Teacher Discount?

Who qualifies for the Manduka Teacher Discount?

How do I receive my Yoga Alliance discount in addition to Manduka's Teacher Discount?

Can I use my Yoga Teacher Discount in addition to other promotions and sales?

How long will it take for my application to be processed?

My Yoga Teacher Discount isn't showing when I try to checkout, what can I do?

Manduka Teacher Discount

Do you offer any discounts or promotions?

How do I use a discount code?

Why isn't my Welcome Code working?

I forgot to apply my discount code to my order, what do I do?

Why is my discount code invalid?

When does my order qualify for free shipping?

Can I use the Manduka discount my yoga teacher gave me on a sale or promotion?

Can I apply a discount code to a past purchase?

I signed up for email/sms, why haven't I received a discount code?

How much can I save with Truemed?

I don’t have an HSA/FSA account—can I still use Truemed?

I don’t see the Truemed option at checkout

Where is my Letter of Medical Necessity?

Why wasn’t I approved?

My HSA/FSA card was declined

Why is only part of my order eligible?

Can I split my payment between my HSA/FSA card and a regular credit card?

How do I get reimbursed for an FSA/ HSA purchase?

Truemed FAQ

Promotions

Manduka Privacy Policy

Data and Privacy

Counterfeit Websites and Products

Customer Care

I am new to yoga, which products do you recommend?

Need help choosing a new mat?

Which mats can I use for fitness related exercise?

What is the difference between an open-cell (porous) and closed-cell (non-porous) surface?

I am slipping on my mat, what can I do?

Are all mat series covered by the lifetime guarantee?

What is the difference between the Pro™ Series the Eko® Series?

What is the difference between the GRP® Adapt and the GRP® Hot Yoga mats?

What length mat should I choose?

Is the PRO™ Mat available in different sizes and thicknesses?

What is the difference between the Manduka PRO™ and the PROlite?

What are the PRO™ Series Mats made of?

Are the PRO™ Series Mats OEKO_TEX certified?

Where are the PRO™ Series mats made?

The PRO™ Series has a closed-cell surface, what does this mean?

Is there latex in the PRO™ Series mats?

What is the difference between the PRO™and eKO® Series mats?

Do the eKO® and PRO™ Series Mats feel different when practicing?

Does the PRO™ Travel fold easily into my suitcase?

Features

How do I "break in" the PRO™ Series mats?

How long does the break-in period of my PRO™ Series mat take?

Do I have to do the salt method before practicing on my new PRO™ mat?

How do I store the PRO™ Series?

Which side of the mat should I use?

How do I get my mat to lie flat after it has been rolled up?

My hands are slipping on my PRO™ Series mat, what should I do?

What products can I use to care for my PRO™ Series mat?

How do I care for my PRO™ Series mat?

Use & Care

My Pro/Prolite Color Fields mat looks different than the images online - is this normal?

My PRO™ mat is slightly shorter than 71" long - is this normal?

I practice hot yoga, and I slip during practice on my PRO™ mat - what do you recommend?

I practice power flow, and I slip on my PRO™ mat when I start building heat - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat, specifically at my hands and feet - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat immediately with dry hands - what do you recommend?

Is This Normal?

Is the PRO™ Series environmentally conscious?

What is sustainable about the PRO™ Series?

Can I recycle the PRO™ Series packaging?

Sustainability

What is the Manduka PRO Lifetime Guarantee?

What is the acceptable criteria covered under the lifetime guarantee?

What is not covered under the lifetime guarantee?

How do I make a claim for the lifetime guarantee?

I purchased my PRO™ mat from another retailer, is it still covered by the lifetime guarantee?

PRO Lifetime Guarantee

The Almost Perfect PRO™ Series is constructed of a closed-cell surface, what does this mean?

Can you give me the exact imperfections of specific Almost Perfect mat?

Can you tell me which imperfections my Almost Perfect mat will have?

Are the Almost Perfect PRO™ Mats covered by the lifetime guarantee?

Pro Almost Perfect Mats

PRO™ Series

The eKO® Series is constructed of a sealed-cell surface, what does this mean?

What is the average lifespan of the eKO® Series?

Do you recommend the eKO® Series for vigorous yoga practices?

Can I use my eKO® series mat for hot yoga?

Is the eKO® series covered by the lifetime guarantee?

I have a latex sensitivity. Is it safe to use an eKO® Series mats?

What is the difference between the eKO® mat and other eco-friendly yoga mats on the market?

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