Returns

What is Manduka's return policy?

Manduka is committed to providing the highest level of customer care. We gladly accept unworn, unwashed, unused or unaltered merchandise in resaleable condition (tags attached and packaging included) for a refund within 30 days of receipt. Please not

What is Manduka's Apparel Return Policy?

Manduka is an eco-conscious company. We do everything we can to prevent wasting materials and make every effort to minimize our environmental impact. Manduka accepts apparel returns up to 30 days from the delivery date for orders through manduka.com.

How are Canadian returns handled?

How to return my items? Easy! Follow the steps below:

How are other International Returns Handled?

Manduka is happy to offer returns from countries outside of the USA for items purchase on Manduka.com, however, please keep in mind that the customer is fully responsible for checking that all applicable duties and taxes would be charged to them dire

Does Manduka offer free returns?

We do not offer free returns. A $5.99 return processing fee will be deducted from your refund. Oversized mats (PRO Long & Wide and PRO Squared) are subject to a $40 return shipping fee due to their size and handling requirements.

Can I exchange a product from my order?

Manduka does not provide direct exchanges. We kindly ask you to return your order within 30 days, so long as the product is unused and undamaged, and we will refund you for your original purchase so that you can place a new order on Manduka.com at y

How long does the refund process take?

Once your return is received at our warehouse, it will take approximately 10-15 business days to process the return and refund your original form of payment.Please note all items are subject to inspection. All items must be in resaleable condition an

Will I be charged for return shipping?

No - Manduka provides prepaid FedEx return labels for unused items within 30 days of purchase to return your package*. *Please note that Manduka does not offer prepaid return labels for the following:. Please note that the shipping cost on the outbou

Will I be refunded for the outbound shipping charges for my order?

No - Please note that the shipping cost on the outbound shipment is not refundable.

Is it possible to return a Manduka product purchased from Amazon or another retailer?

No - We are unable to accept products purchased from Amazon, yoga studios, or other third party retailers. Please reach out to the retailer you purchased from with any inquiries regarding your purchase, as these items are subject to the retailers' ow

What is Manduka's price adjustment policy?

Price adjustments will not be provided to previous orders.

I have decided to return my mat, but I no longer have the original box. How do I ship it?

Using the original box for your return is always best, but if you no longer have the original packaging, the mat may be rolled in cardboard and securely taped. The return label can be affixed to the outside of the package. Please fill out the Return

How do I start a return?

To begin a return, visit our returns portal and enter your order number and email address. Follow the prompts to select your item(s) and complete your return request.

What is your return window?

Eligible items may be returned within 30 days of delivery.

Are there any return fees?

Yes. A $5.99 return processing fee will be deducted from your refund. Oversized mats (PRO Long & Wide and PRO Squared) are subject to a $40 return shipping fee due to their size and handling requirements. Original outbound shipping charges are non-re

Do you offer exchanges?

We do not currently offer exchanges. If you’d like a different item, you’re welcome to return eligible merchandise and place a new order.

How will I receive my refund?

Refunds are issued to the original form of payment once your return has been received and processed.

I have used my mat. Is it eligible for return?

No. Mats that have been used are not eligible for return. All returned items must be unused and in resaleable condition with original packaging and tags attached. Once a mat has been used, it cannot be resold.

What items are not eligible for return?

The following items are not eligible for return:

Why don’t I see my item in the returns portal?

Items may not appear if they are:

What happens after I submit my return?

Once your return is shipped and received, it will be inspected. If approved, your refund will be processed to your original form of payment.

What happens if my return does not meet the requirements?

Items that do not meet return conditions may be sent back to you and will not be eligible for a refund.

What if I received a defective or damaged item?

Defective items are reviewed and approved manually. If your item arrived damaged or defective, please notify our Customer Care team through the Return Loop Portal here. Please provide photos of the issue.

Do you accept international returns?

Yes. International customers are responsible for return shipping costs, as well as any applicable duties or taxes. At this time, international returns are not supported through our returns portal. Customers will need to arrange return shipping using

Can I return an item purchased from another retailer?

Items purchased from retailers other than Manduka.com are not eligible for return through our returns process. Please contact the original retailer for assistance.

Can I return a used item?

Returned items must be unused, unwashed, and in resaleable condition with tags and original packaging included. Items that show signs of use are not eligible for return.

Do I need the original packaging and tags?

Yes. Items must be returned with original packaging and tags attached to be eligible for a refund.

Why was my refund less than expected?

Return processing fees and any applicable shipping charges are deducted from your refund. Original outbound shipping costs are non-refundable.

What if I miss the 30-day return window?

Returns must be submitted within 30 days of delivery. Items outside this window are not eligible for return.