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Hours of Operation: Monday - Friday, 8:00am - 5:00pm PST. 
Phone Support Hours: Monday - Friday 8:00am - 3:00pm PST. 

We are closed on major holidays.

Email: info@manduka.com
Wholesale inquiries: wholesale@manduka.com

For the most immediate assistance during our regular business hours, M-F, 8am-3pm Pacific Time, please give our Customer Care Team a call.

Manduka US

FAQs regarding orders placed on ca.manduka.com

MANDUKA CANADA

I am new to yoga, which products do you recommend?

Need help choosing a new mat?

Which mats can I use for fitness related exercise?

What is the difference between an open-cell (porous) and closed-cell (non-porous) surface?

I am slipping on my mat, what can I do?

Are all mat series covered by the lifetime guarantee?

What is the difference between the Pro™ Series the Eko® Series?

What is the difference between the GRP® Adapt and the GRP® Hot Yoga mats?

What length mat should I choose?

Features

Use & Care

Is This Normal?

Sustainability

PRO Lifetime Guarantee

Pro Almost Perfect Mats

PRO™ Series

eQua® eKO® Round Yoga Mat

eKO® Series

I sweat during my yoga practice, and I see the droplets on my GRP® Adapt mat - is this normal?

GRP® Adapt Features

GRP® Hot Yoga Series

GRP® Series

Foundation Series

P/ROX Hybrid Fitness Mat 6mm

Fitness Mats

Yoga Mats

What does a yoga towel do?

What is the difference between eQua® and yogitoes® hot yoga towel?

I practice hot yoga, and I slip during my practice. What do you recommend?

I practice power flow, and I slip during my practice when I start building heat. What do you recommend?

I practice various types of yoga, and I slip speficically on my hands and feet part way through a practice when I start building heat. What do you recommend?

I practice various types of yoga, and I slip immediately with dry hands. What do you recommend?

Overview

When do you use an eQua® Hot Yoga Mat towel?

How do I use an eQua® Hot Yoga Mat towel?

What is the eQua® Hot Yoga Towel made of?

What are the dimensions of the eQua® Hot Yoga Mat towel?

How do I care for my eQua® Hot Yoga Towel?

eQua® Hot Yoga Mat Towel

When do you use an eQua® Hot Yoga Hand Towel?

What are the dimensions of the eQua® Hot Yoga Hand Towel?

How do I care for my eQua® Hot Yoga Hand Towel

eQua® Hot Yoga Hand Towel

When do you use a Yogitoes® Hot Yoga Towel?

What are Yogitoes® Hot Yoga Towels made of?

What are the dimensions of the Yogitoes® Hot Yoga Mat Towel?

Do Yogitoes® Hot Yoga Mat Towels have a top and bottom side?

How do I care for my Yogitoes® Hot Yoga Towel?

Yogitoes® Hot Yoga Mat Towel

When do you use a Yogitoes® Hot Yoga Hand Towel?

What are the dimensions of the Yogitoes® Yoga Hand Towel?

How do I care for my Yogitoes® Yoga Hand Towel?

Yogitoes® Hot Yoga Hand Towel

Hot Yoga Towels

Cork Blocks

Recycled Foam Blocks

Recycled Foam Yoga Mini Block

unBLOK

Blocks

What are yoga straps used for?

What is the difference between the AligN and UnfoLD yoga straps?

How do I care for my Manduka Yoga Strap?

Straps

Yoga Props Guide

Props Guide

Yoga Mat Wash & Refresh (Safe for all Manduka Series)

Natural Rubber Yoga Mat Restore (Only eKO Series & Natural Rubber Mats)

Manduka Mat Care

What do I use a Bolster for?

What is the difference between the round, rectangular, and lean bolster?

How do I clean my Manduka Bolster?

Can I purchase bolster covers separately?

Can I purchase meditation cushion covers separately?

What makes Manduka Bolsters different?

What are the different bolster dimensions?

BOLSTER

How do I use a yoga mat carrier?

Which mats are compatible with the Go Steady 3.0 Mat Bag?

Which mats are compatible with the Go Light 3.0 Mat Bag?

Which mats are compatible with the Breathe Easy Mat Bag?

Which mats are compatible with the Commuter Mat Carrier?

Which mats are compatible with the Go Move Carrier?

Which mats are compatible with the Go Play Mat Carrier?

Is there a carrier that will fit my MANDUKA PRO™ EXTRA LARGE YOGA AND EXERCISE MAT (Long & Wide 79”x52”, Squared 78”x78”)?

Yoga Bags & Carriers

What do I use a wool blanket for?

What is the difference between the wool and cotton blanket?

How do I care for my wool blanket?

Will the wool blanket shed or stretch?

Where is the wool blanket made?

What is sustainable about the recycled wool blanket?

Recycled Wool Blanket

What do I use the cotton blanket for?

What is the difference between the cotton and the wool blanket?

How do I care for my cotton blanket?

What is sustainable about the cotton blanket?

Cotton Blanket

Yoga Equipment

What are the "made for yoga" features of your clothing?

What fabrics and materials are used in your clothing?

How should I wash my Manduka clothing?

Size Guide - what size clothing should I buy?

Bra Fit Guide - How do our bras compare?

Leggings Fit Guide - How do our leggings compare?

Clothing

PRODUCT INFORMATION

Which payment methods does Manduka accept?

Is it possible to place an order over the phone?

I used Afterpay for my order, and I have a question about my payments. What do I do?

Why was my purchase declined?

Can I cancel my order?

Can Manduka cancel my order?

What if I need to change something on my order?

How do I know if my order went through correctly?

I did not receive an order confirmation, what should I do?

Can I add something to my order?

Can I change the color or size of an item I just ordered?

Do you offer tax-free purchases?

How do I check the status of my order?

How do I unsubscribe from your newsletter and texts?

Can I change payment methods on my order?

Does Manduka Offer Gift Receipts?

Is it possible to split payments?

ORDERS & PAYMENT

Domestic Orders

International Orders

My shipping address is incorrect, how do I change it?

Where does Manduka US ship?

My country is not listed during checkout, what do I do?

My order qualified for free shipping, why do I see additional shipping costs at checkout?

How long does it take for my order to ship?

I have not received my order yet, what do I do?

How long will it take to receive my order?

How do I track my package?

My package has been redirected back to Manduka, what do I do?

Is Manduka responsible for lost/stolen/mis-delivered packages?

There is an item missing from my delivery, what should I do?

I received an incorrect item in my order, what should I do?

I haven’t received my PRO™ XL Yoga and Exercise Mat with the rest of my order. What do I do?

SHIPPING & DELIVERY

What is Manduka's Return Policy?

What is Manduka's Apparel Return Policy?

How are Canadian returns handled?

How are other International Returns Handled?

Does Manduka offer free returns?

Can I exchange a product from my order?

How long does the refund process take?

Will I be charged for return shipping?

Will I be refunded for the outbound shipping charges for my order?

Is it possible to return a Manduka product purchased from Amazon or another retailer?

What is Manduka's price adjustment policy?

I have decided to return my mat, but I no longer have the original box. How do I ship it?

How do I start a return?

What is your return window?

Are there any return fees?

Do you offer exchanges?

How will I receive my refund?

I have used my mat. Is it eligible for return?

What items are not eligible for return?

Why don’t I see my item in the returns portal?

What happens after I submit my return?

What happens if my return does not meet the requirements?

What if I received a defective or damaged item?

Do you accept international returns?

Can I return an item purchased from another retailer?

Can I return a used item?

Do I need the original packaging and tags?

Why was my refund less than expected?

What if I miss the 30-day return window?

RETURNS

HOW DO I CANCEL MY ORDER?

Where does Manduka Canada ship?

My Package has been redirected to Manduka, what do I do?

Does my Teacher PROgram order qualify for free shipping?

How do I reach Manduka?

Where do I find Manduka retailers near me?

When can I expect a response to my email inquiry?

I would prefer to speak with someone instead of emailing, how can I call customer care?

Contact Us

Does Manduka sell gift cards?

Gift card terms and conditions

How do I use my gift card?

Will my gift card expire?

How do I check the balance on my gift card?

What can I use gift card on?

I lost my gift card, what should I do?

Can I return a product I purchased with my gift card?

I returned an item purchased with a gift card. How will I be refunded?

Can I use my gift card on any Manduka website: Manduka US, Manduka Canada, or Manduka EU?

Can I use my gift card in combination with the discount code my teacher gave me?

I have a wholesale account with Manduka, and my gift card is not working when I try to check out. How can I use my gift card?

I'm part of the Manduka Teacher Program, and my gift card is not working when I try to check out. How can I use my gift card?

Can I return the gift card I purchased/received for a cash refund?

I've changed my mind about using a gift card, can I return my gift card for a refund?

Gift Cards

CUSTOMER CARE