Check our FAQ page for immediate answers to questions about product features, use and care, and returns. 

Hours of Operation: Monday - Friday, 8:00am - 5:00pm PST. We are closed on major holidays.

Email: info@manduka.com
Wholesale inquiries: wholesale@manduka.com

For the most immediate assistance during our regular business hours, M-F, 6am-5pm Pacific Time, please give our Customer Care Team a call.

Manduka US

<span data-contrast="auto" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Yes. The excess threads are a natural byproduct of the manufacturing process&#xA0;for the&#xA0;eKO&#xA0;Series Mats.&#xA0;<span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Please note, these threads can&#xA0;be trimmed off with no damage to the integrity&#xA0;and performance&#xA0;of the mat.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">&#xA0;

Yes. The excess threads are a natural byproduct of the manufacturing process for the eKO Series Mats. Please note, these threads can be trimmed off with no damage to the integrity and performance of the mat.

The edges of my eKO® series mat have threads/fraying on the edges – is this normal?

eKO® Series

Is This Normal?

Which payment methods does Manduka accept?

Is it possible to place an order over the phone?

I used Afterpay for my order, and I have a question about my payments. What do I do?

Why was my purchase declined?

How do I cancel my order?

Can Manduka cancel my order?

How do I know if my order went through correctly?

I did not receive an order confirmation, what should I do?

Can I add something to my order?

Can I change the color or size of an item I just ordered?

Do you offer tax-free purchases?

How do I check the status of my order?

How do I unsubscribe from your newsletter?

Can I change payment methods on my order?

Does Manduka Offer Gift Receipts?

Is it possible to split payments?

Ordering

Domestic Orders

International Orders

Where does Manduka US ship?

My country is not listed during checkout, what do I do?

My order qualified for free shipping, why do I see additional shipping costs at checkout?

My shipping address is incorrect, how do I change it?

How long does it take for my order to ship?

How long will it take to receive my order?

How do I track my package?

My package has been redirected back to Manduka, what do I do?

I have not received my order yet, what do I do?

Is Manduka responsible for lost/stolen/mis-delivered packages?

There is an item missing from my delivery, what should I do?

I received an incorrect item in my order, what should I do?

Will the root board be included in the shipment with the rest of my order from Manduka?

Will the PÜL Smartcap Water Bottle be included in the shipment with the rest of my order from Manduka?

I haven’t received my PRO™ Extra Large Yoga and Exercise Mat or my eQua® eKO® Round Yoga Mat with the rest of my order. What do I do?

I haven’t received my PRO™ Extra Large Yoga and Exercise Mat or my eQua® eKO® Round Yoga Mat with the rest of my order? What do I do?

Shipping

What is Manduka's return policy?

What is Manduka's Apparel Return Policy?

How do I return my order?

International Returns

Does Manduka offer free returns?

Can I exchange a product from my order?

How long does the refund process take?

Will I be charged for return shipping?

Will I be refunded for the outbound shipping charges for my order?

Is it possible to return a Manduka product purchased from another retailer?

I have a complaint about an item I ordered, what should I do?

What is Manduka's price adjustment policy?

I'm not satisfied with my mat and want to return it, but I've used it. What do I do?

Can I Return my PRO™ Extra Large Yoga and Exercise Mat for a refund?

Can I return my Shala Rug for a refund?

I have decided to return my mat, but I no longer have the original box. How do I ship it?

Black Friday Terms & Conditions 2024

Returns

Do you have any running discounts or first order discounts on your website?

Corporate Gifting & Bulk Orders

How do I use a discount code?

I forgot to apply my discount code to my order, what do I do?

Why is my discount code invalid?

Can I use the Manduka discount my yoga teacher gave me on a sale or promotion?

Can I apply a discount code to a past purchase?

I signed up for email/sms, why haven't I received a discount code?

Promotions

Gift card terms and conditions

How do I use my gift card?

Will my gift card expire?

How do I check the balance on my gift card?

What can I use gift card on?

I lost my gift card, what should I do?

Can I return a product I purchased with my gift card?

I returned an item purchased with a gift card. Will I be refunded on the original gift card?

Can I use my gift card on any Manduka website: Manduka US, Manduka Canada, or Manduka EU?

Can I use my gift card in combination with the discount code my teacher gave me?

I have a wholesale account with Manduka, and my gift card is not working when I try to check out. How can I use my gift card?

I'm part of the Manduka Teacher Program, and my gift card is not working when I try to check out. How can I use my gift card?

Can I return the gift card I purchased/received for a cash refund?

I've changed my mind about using a gift card, can I return my gift card for a refund?

Can I use a coupon code I received to purchase a gift card at a discounted price?

Gift Cards

How do I reach Manduka?

Where do I find Manduka retailers near me?

When can I expect a response to my email inquiry?

I would prefer to speak with someone instead of emailing, how can I call customer care?

Contact Us

Teacher Program terms and conditions

How do I apply for the teacher program?

Who qualifies for the Manduka Teacher Program?

How do I receive my yoga alliance discount in addition to the program discount?

Will my program discount apply to the root board or the Lyric Massager?

Can I use my program discount in addition to other promotions and sales?

How long will it take for my application to be processed?

My PROgram discount isn't showing when I try to checkout, what can I do?

Manduka Teacher Program

Manduka Privacy Policy

Data and Privacy

Counterfeit Websites and Products

Customer Care

HOW DO I CANCEL MY ORDER?

Where does Manduka Canada ship?

My Package has been redirected to Manduka, what do I do?

Does my Teacher PROgram order qualify for free shipping?

Manduka CA

I am new to yoga, which products do you recommend?

Meet the Manduka Mat Series

Need help choosing a new mat?

Which mats can I use for fitness related exercise?

What is the difference between an open-cell (porous) and closed-cell (non-porous) surface?

I am slipping on my mat, what can I do?

Are all mat series covered by the lifetime guarantee?

What is the difference between the Pro™ Series the Eko® Series?

What is the difference between the GRP® Adapt and the GRP® Hot Yoga mats?

What size mat should I choose?

How do I recycle my old yoga mat?

Yoga Mats

How do the products get recycled?

Why do you require a recycling deposit?

When will my recycling deposit be refunded to me?

How long do I have to ship my goods?

How do I get my rewards?

Can I use multiple SuperCircle codes on one order?

What is SuperCircle?

I have a question. How do I contact SuperCircle?

Yoga Mat Recycling - Manduka x SuperCircle

Mat Care Guide

How often should I clean my mat?

Won't essential oils make my mat slippery?

Can I clean my mat with any chemicals?

Can I use disinfecting wipes on my mat?

Understanding your mat before you refresh, restore or thoroughly clean

Manduka Care Solutions

Overview

Which mats can be cleaned with the Yoga Mat Wash & Refresh?

Is the Mat Wash & Refresh all natural?

How do I use the Yoga Mat Wash & Refresh?

What scents are available in the Yoga Mat Wash & Refresh?

Which sizes are available in the Yoga Mat Wash & Refresh?

What ingredients are in the Yoga Mat Wash & Refresh?

Why does using purified water matter?

Can I recycle the Yoga Mat Wash & Refresh Packaging?

I have extra pumps from all the 32 OZ bottles I have used, can I mail those back to you?

Did your 32oz Yoga Mat Wash & Refresh arrive without the pump?

Yoga Mat Wash & Refresh (Safe for all Manduka Series)

Which mats can be cleaned with the Natural Rubber Yoga Mat Restore?

Does the eKO Series oxidize like other rubber mats on the market?

How does the Natural Rubber Yoga Mat Restore help the eKO Series mats?

How do I use the Natural Rubber Yoga Mat Restore?

What ingredients are in the Natural Rubber Yoga Mat Restore?

What scents are available for the Natural Rubber Yoga Mat Restore?

What sizes are available for the Natural Rubber Yoga Mat Restore?

Can I recycle the Natural Rubber Yoga Mat Restore packaging?

Is the Natural Rubber Yoga Mat Wash all natural?

Natural Rubber Yoga Mat Restore (Only eKO Series & Natural Rubber Mats)

Manduka Mat Care

Is the PRO™ Mat available in different sizes and thicknesses?

What is the difference between the Manduka PRO™ and the PROlite?

What are the PRO™ Series Mats made of?

Are the PRO™ Series Mats OEKO_TEX certified?

Where are the PRO™ Series mats made?

The PRO™ Series has a closed-cell surface, what does this mean?

Is there latex in the PRO™ Series mats?

What is the difference between the PRO™and eKO® Series mats?

Do the eKO® and PRO™ Series Mats feel different when practicing?

Does the PRO™ Travel fold easily into my suitcase?

Features

How do I "break in" the PRO™ Series mats?

How long does the break-in period of my PRO™ Series mat take?

Do I have to do the salt method before practicing on my new PRO™ mat?

How do I store the PRO™ Series?

Which side of the mat should I use?

How do I get my mat to lie flat after it has been rolled up?

My hands are slipping on my PRO™ Series mat, what should I do?

What products can I use to care for my PRO™ Series mat?

How do I care for my PRO™ Series mat?

Use & Care

My Pro/Prolite Color Fields mat looks different than the images online - is this normal?

My PRO™ mat is slightly shorter than 71" long - is this normal?

I practice hot yoga, and I slip during practice on my PRO™ mat - what do you recommend?

I practice power flow, and I slip on my PRO™ mat when I start building heat - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat, specifically at my hands and feet - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat immediately with dry hands - what do you recommend?

Is the PRO™ Series environmentally conscious?

What is sustainable about the PRO™ Series?

Can I recycle the PRO™ Series packaging?

Sustainability

What is the Manduka PRO Lifetime Guarantee?

What is the acceptable criteria covered under the lifetime guarantee?

What is not covered under the lifetime guarantee?

How do I make a claim for the lifetime guarantee?

I purchased my PRO™ mat from another retailer, is it still covered by the lifetime guarantee?

PRO Lifetime Guarantee

Can I return my Almost perfect mat if I don't like it?

The Almost Perfect PRO™ Series is constructed of a closed-cell surface, what does this mean?

Can you give me the exact imperfections of specific Almost Perfect mat?

Pro Almost Perfect Mats

PRO™ Series

The edges of my eKO® series mat have threads/fraying on the edges – is this normal?Updated 2 years ago