I purchased my PRO mat from another retailer, is it still covered by the lifetime guarantee?Updated 18 days ago

Yes. If you purchased your PRO Series mat from an authorized Manduka retailer, the Lifetime Guarantee still applies.

For purchases made through Amazon, the mat must be sold and shipped by Amazon or Zappos, as these are the only authorized Amazon retailers. Mats purchased through eBay or other unauthorized sellers are not eligible for the Lifetime Guarantee.

Because Manduka cannot verify the quality or authenticity of products purchased through unauthorized channels, the Lifetime Guarantee applies only to PRO Series mats purchased directly from Manduka or an authorized reseller, except where otherwise prohibited by law. Manduka reserves the right to deny warranty claims for products purchased from unauthorized sellers, including unauthorized online marketplaces.

To submit a Lifetime Guarantee claim, please email [email protected] with:

• Proof of purchase
• A photo of the full mat laid flat with the logo visible
• A photo of the top surface of the mat
• A photo of the bottom surface of the mat

Our Customer Care team will review your submission to determine whether the mat meets the Lifetime Guarantee criteria and will provide next steps. You can generally expect a response within approximately two business days.

Please note that customers in certain locations may be responsible for the shipping cost of their replacement mat. If applicable, any shipping charges will be communicated at the time the Lifetime Guarantee claim is approved.

This may apply to:

Some U.S. territories, including Puerto Rico

Approved international replacement requests processed through the U.S. Customer Care team

Any applicable shipping costs will be confirmed before the replacement is finalized.