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My order qualified for free shipping, why do I see additional shipping costs at checkout?Updated 4 hours ago

Is your shipping address to an island, international location, or outside of the continental US? Then it is likely additional shipping costs have been applied because we are unable to offer free shipping to these destinations.

Are you using a coupon code? Then it is likely that you order total dropped below $125 after you applied the discount. The free shipping is only for orders over $125 after discounts are applied and before tax is added.

Are you purchasing a PRO® Squared,  PRO® Long & Wide, and PROlite® Long & Wide mat?  These are oversized mats and excluded from the free shipping offer due to their size.  Shipping cost is added at checkout.

For more information, please see our Shipping Policies here.

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