Check our FAQ page for immediate answers to questions about product features, use and care, and returns. 

Hours of Operation: Monday - Friday, 8:00am - 5:00pm PST. We are closed on major holidays.

Email: info@manduka.com
Wholesale inquiries: wholesale@manduka.com

For the most immediate assistance during our regular business hours, M-F, 6am-5pm Pacific Time, please give our Customer Care Team a call.

Manduka US

No, promotional offers and discounts cannot be applied to purchase a gift card.

No, promotional offers and discounts cannot be applied to purchase a gift card.

Can I use a coupon code I received to purchase a gift card at a discounted price?

Customer Care

Gift Cards

Which payment methods does Manduka accept?

Is it possible to place an order over the phone?

I used Afterpay for my order, and I have a question about my payments. What do I do?

Why was my purchase declined?

How do I cancel my order?

Can Manduka cancel my order?

What if I need to change something on my order?

How do I know if my order went through correctly?

I did not receive an order confirmation, what should I do?

Can I add something to my order?

Can I change the color or size of an item I just ordered?

Do you offer tax-free purchases?

How do I check the status of my order?

How do I unsubscribe from your newsletter?

Can I change payment methods on my order?

Does Manduka Offer Gift Receipts?

Is it possible to split payments?

Ordering

Domestic Orders

International Orders

My shipping address is incorrect, how do I change it?

Where does Manduka US ship?

My country is not listed during checkout, what do I do?

My order qualified for free shipping, why do I see additional shipping costs at checkout?

How long does it take for my order to ship?

I have not received my order yet, what do I do?

How long will it take to receive my order?

How do I track my package?

My package has been redirected back to Manduka, what do I do?

Is Manduka responsible for lost/stolen/mis-delivered packages?

There is an item missing from my delivery, what should I do?

I received an incorrect item in my order, what should I do?

I haven’t received my PRO™ XL Yoga and Exercise Mat with the rest of my order. What do I do?

Shipping

What is Manduka's return policy?

What is Manduka's Apparel Return Policy?

How do I return my order?

International Returns

Does Manduka offer free returns?

Can I exchange a product from my order?

How long does the refund process take?

Will I be charged for return shipping?

Will I be refunded for the outbound shipping charges for my order?

Is it possible to return a Manduka product purchased from Amazon or another retailer?

I have a complaint about an item I ordered, what should I do?

What is Manduka's price adjustment policy?

I'm not satisfied with my mat and want to return it, but I've used it. What do I do?

Can I Return my PRO™ Extra Large Yoga and Exercise Mat for a refund?

Can I return my Shala Rug for a refund?

I have decided to return my mat, but I no longer have the original box. How do I ship it?

Returns

Do you have any running discounts or first order discounts on your website?

Corporate Gifting & Bulk Orders

How do I use a discount code?

I forgot to apply my discount code to my order, what do I do?

Why is my discount code invalid?

Can I use the Manduka discount my yoga teacher gave me on a sale or promotion?

Can I apply a discount code to a past purchase?

I signed up for email/sms, why haven't I received a discount code?

Promotions

How do I reach Manduka?

Where do I find Manduka retailers near me?

When can I expect a response to my email inquiry?

I would prefer to speak with someone instead of emailing, how can I call customer care?

Contact Us

Does Manduka sell gift cards?

Gift card terms and conditions

How do I use my gift card?

Will my gift card expire?

How do I check the balance on my gift card?

What can I use gift card on?

I lost my gift card, what should I do?

Can I return a product I purchased with my gift card?

I returned an item purchased with a gift card. How will I be refunded?

Can I use my gift card on any Manduka website: Manduka US, Manduka Canada, or Manduka EU?

Can I use my gift card in combination with the discount code my teacher gave me?

I have a wholesale account with Manduka, and my gift card is not working when I try to check out. How can I use my gift card?

I'm part of the Manduka Teacher Program, and my gift card is not working when I try to check out. How can I use my gift card?

Can I return the gift card I purchased/received for a cash refund?

I've changed my mind about using a gift card, can I return my gift card for a refund?

Teacher Program terms and conditions

How do I apply for the teacher program?

Who qualifies for the Manduka Teacher Program?

How do I receive my yoga alliance discount in addition to the program discount?

Will my program discount apply to the root board or the Lyric Massager?

Can I use my program discount in addition to other promotions and sales?

How long will it take for my application to be processed?

My PROgram discount isn't showing when I try to checkout, what can I do?

Manduka Teacher Program

Manduka Privacy Policy

Data and Privacy

Counterfeit Websites and Products

HOW DO I CANCEL MY ORDER?

Where does Manduka Canada ship?

My Package has been redirected to Manduka, what do I do?

Does my Teacher PROgram order qualify for free shipping?

Manduka CA

I am new to yoga, which products do you recommend?

Meet the Manduka Mat Series

Need help choosing a new mat?

Which mats can I use for fitness related exercise?

What is the difference between an open-cell (porous) and closed-cell (non-porous) surface?

I am slipping on my mat, what can I do?

Are all mat series covered by the lifetime guarantee?

What is the difference between the Pro™ Series the Eko® Series?

What is the difference between the GRP® Adapt and the GRP® Hot Yoga mats?

What length mat should I choose?

How do I recycle my old yoga mat?

Yoga Mats

Yoga Props Guide

Props Guide

What is a block used for?

How do the different blocks compare in weight and size?

How do you recommend cleaning cork blocks?

What is the difference between the Cork Block and the Lean Cork Block?

Are the Manduka Cork Blocks sustainable?

Cork Blocks

What is the difference between the Cork Block and Foam Blocks?

What makes the Manduka Recycled Foam Yoga Block special?

How do I clean my Recycled Foam Yoga Block?

Recycled Foam Blocks

What is the difference between the standard foam blocks and the mini foam blocks?

How do I clean the recycled foam mini blocks?

How do I care for the mini foam blocks?

Recycled Foam Yoga Mini Block

Why is the unBLOK called the unBLOK?

Why does the unBLOK have a curved side?

What is special about the unBLOK?

How do I use the unBLOK?

How do I clean the unBLOK?

unBLOK

What do I use a Bolster for?

What is the difference between the round, rectangular, and lean bolster?

How do I clean my Manduka Bolster?

What makes Manduka Bolsters different?

Can I purchase bolster covers separately?

Can I purchase meditation cushion covers separately?

BOLSTER

What are yoga straps used for?

What is the difference between the AligN and UnfoLD yoga straps?

How do I care for my Manduka Yoga Strap?

Straps

What do I use a wool blanket for?

What is the difference between the wool and cotton blanket?

How do I care for my wool blanket?

Will the wool blanket shed or stretch?

Where is the wool blanket made?

What is sustainable about the recycled wool blanket?

Recycled Wool Blanket

What do I use the cotton blanket for?

What is the difference between the cotton and the wool blanket?

How do I care for my cotton blanket?

What is sustainable about the cotton blanket?

Cotton Blanket

Yoga Props

Is the PRO™ Mat available in different sizes and thicknesses?

What is the difference between the Manduka PRO™ and the PROlite?

What are the PRO™ Series Mats made of?

Are the PRO™ Series Mats OEKO_TEX certified?

Where are the PRO™ Series mats made?

The PRO™ Series has a closed-cell surface, what does this mean?

Is there latex in the PRO™ Series mats?

What is the difference between the PRO™and eKO® Series mats?

Do the eKO® and PRO™ Series Mats feel different when practicing?

Does the PRO™ Travel fold easily into my suitcase?

Features

How do I "break in" the PRO™ Series mats?

How long does the break-in period of my PRO™ Series mat take?

Do I have to do the salt method before practicing on my new PRO™ mat?

How do I store the PRO™ Series?

Which side of the mat should I use?

How do I get my mat to lie flat after it has been rolled up?

My hands are slipping on my PRO™ Series mat, what should I do?

What products can I use to care for my PRO™ Series mat?

How do I care for my PRO™ Series mat?

Use & Care

My Pro/Prolite Color Fields mat looks different than the images online - is this normal?

My PRO™ mat is slightly shorter than 71" long - is this normal?

I practice hot yoga, and I slip during practice on my PRO™ mat - what do you recommend?

I practice power flow, and I slip on my PRO™ mat when I start building heat - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat, specifically at my hands and feet - what do you recommend?

I practice various types of yoga, and I slip on my PRO™ mat immediately with dry hands - what do you recommend?

Is This Normal?

Is the PRO™ Series environmentally conscious?

What is sustainable about the PRO™ Series?

Can I recycle the PRO™ Series packaging?

Sustainability

What is the Manduka PRO Lifetime Guarantee?

What is the acceptable criteria covered under the lifetime guarantee?

What is not covered under the lifetime guarantee?

How do I make a claim for the lifetime guarantee?

I purchased my PRO™ mat from another retailer, is it still covered by the lifetime guarantee?

PRO Lifetime Guarantee

PRO™ Series

Can I use a coupon code I received to purchase a gift card at a discounted price?Updated 2 years ago