Ordering

Which payment methods does Manduka accept?

Manduka accepts the following forms of payment for purchases:. Manduka.com uses Shopify Secured Checkout encryption to scramble credit card information so that customer transactions are safe and secure.

Is it possible to place an order over the phone?

No - we do not offer the possibility to place orders over the phone with us, as we do not take the payment information over the phone. At this time we only accept orders that are placed via our online ordering system by credit card, PayPal, Apple Pay

I used Afterpay for my order, and I have a question about my payments. What do I do?

If you used Afterpay to make a purchase through Manduka.com, please reach out to Afterpay directly. You can log into you account with Afterpay and select Help to get in touch with a representative.

Why was my purchase declined?

If you are trying to make a purchase with a credit card and the purchase is denied, please reach out to your bank. If you are trying to make a purchase through PayPal and your purchase is denied, please reach out directly to PayPal.

How do I cancel my order?

If you would like to cancel your order and you have not received a shipping confirmation email yet, then please send an email to [email protected] for assistance. If your order is already processed for shipping, then we will not be able to cancel your

Can Manduka cancel my order?

We reserve the right to cancel orders if a product was unavailable due to a stock discrepancy at the moment of purchase or if a promotional discount was applied inappropriately. If this occurs, we will reach out to you directly.

How do I know if my order went through correctly?

If we have received your order, an order confirmation will be sent to your email address. If you do not receive an email from us, then please check your spam folder. You can also reach out to our Customer Care Team at [email protected] or by calling 1

I did not receive an order confirmation, what should I do?

An order confirmation may take a few hours due to the payment authorization process. Please check your junk/spam folder in case the order confirmation got filtered away from your regular inbox. If you have still not received your order confirmation,

Can I add something to my order?

No - due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. If your order is still in process and has not been prepared for shipping, we can cancel your order so that you can place a ne

Can I change the color or size of an item I just ordered?

Do you offer tax-free purchases?

Please email our Customer Care team at [email protected] for inquiries regarding tax-free purchases or tax-exempt status prior to placing an order. It is important to note, sales tax will vary by state and be applied automatically at checkout. If your

How do I check the status of my order?

If you created an account, you can use the directions below to view your order information:. If your order is not visible in your account, or you made an order as a Guest, please contact us by email at [email protected] or by phone at 1.877.MANDUKA, 8

How do I unsubscribe from your newsletter?

To unsubscribe, you can select the "unsubscribe" button at the bottom of one of our newsletter emails to opt out. Alternatively, you can email our Customer Care Team at [email protected].

Can I change payment methods on my order?

No - due to an automatic ordering system, payment modifications are not possible once your order has been placed online. If your order is still in process and has not been prepared for shipping, we may be able to cancel your order so that you can pla

Does Manduka Offer Gift Receipts?

Manduka does not offer an option for gift receipts at this time. But rest assured that our packing slip invoices do not show the prices or payment information.

Is it possible to split payments?

For Visa and Mastercard Gift Cards: You are able to use any card with the standard Credit Card number format on the card. (with the VISA or MasterCard logos in the corner.) Kindly note, payments using this type of gift card cannot be split. The full